Most Frequently Asked Questions about Water Features: FAQs Answered

As you can imagine, there are a lot of questions when it comes to pool fountain designs, water fountains, scuppers bowls and everything else pertaining to water features. We get asked questions on a daily basis by landscape contractors, pool builders, homeowners doing DIY projects and many others. We hope this answers your questions, but if not, please don't hesitate to contact us!

1. How much will shipping my bowl(s) cost?

We ship via freight carrier. This is the safest and most effective way to get your fountain bowls to you. Fees can include liftgate charges, residential delivery, etc., in addition to the shipping cost itself based on the weight and quantity of your bowls. Most West-Coast deliveries cost between $130-180 while East Coast deliveries can range anywhere from $160-$300. These are rough averages of what we typically see but more weight and more pallets can cost more, so be sure to contact us if you're hesitant about high shipping fees.

2. How do I seal up the hole around the plumbing in my scupper bowl?

We recommend using plumber's putty for a durable water-proof seal.

3. What if my bowl(s) arrives cracked?

Refuse the shipment, take photos, and we'll get a replacement into production right away and shipped to you at no additional cost.

4. What if my plumbing is a different size than the spout I order?

In most cases, we are able to provide an adapter to fit your plumbing size. 

5. What is the lead time (how long will it take to get my product)?

Lead times vary based on the product and even the time of year. Please contact us with questions about lead times.

6. What if I don't like the color I chose for my spout, or the color of another spout that I have purchased elsewhere?

We can re-finish them for you! Finishing costs range from $30-$60 per spout or scupper.

7. If my plumbing is already installed, how do I choose a bowl that will reach my pool? 

We take the bottom diameter of the bowl and typically start measurements in the middle (the standard placement). This way you can divide the top diameter (bowl size - i.e., 33" Marseilles) in half and add the scupper size to get the inches you have to work with. You can then move the hole back or forward based on how much distance you need to cover. We recommend 1.5-2" of overhang to prevent excessive splashing (some splashing is normal).

8. Can I order a bowl without the scupper to use as a planter?

Yes. Contact us for pricing adjustment.