Water Feature FAQs:
Your Most Common Questions Answered
As you can imagine, there are a lot of questions when it comes to pool scuppers and spouts, fountain designs, water fountains, scupper bowls and everything else pertaining to water features. We get asked questions on a daily basis by landscape contractors, pool builders, homeowners working on designs and even DIY projects. We hope this answers your questions, but if not, please don't hesitate to contact us!
1. How much will shipping my bowl(s) cost?
We ship via freight carrier. This is the safest and most effective way to get your scupper bowls
to you. Most west-coast deliveries cost between $160-$230 while East Coast deliveries can range anywhere from $180-$350 and up.
These estimates are rough averages of what we typically see, but more weight and more pallets can cost more, so be sure to contact us for a quote if you're hesitant about high shipping fees.
2. How do I seal up the hole around the plumbing in my scupper bowl?
We recommend using plumber's putty for a durable water-proof seal.
3. What if my bowl(s) arrives cracked?
If your fountain bowls arrive cracked, please refuse the shipment, take photos, and we'll get a replacement into production right away and shipped to you at no additional cost. This is an unfortunate thing that is rare but does happen when a freight company doesn't handle shipments with the proper care.
4. What if my plumbing is a different size than the spout I ordered?
In most cases, we are able to provide an adapter to fit your plumbing size.
5. What is your lead time (how long will it take to get my product)?
Lead times vary based on the product and even the time of year and can range anywhere from 1-4 weeks. Please contact us with questions about specific lead times.
6. What if I don't like the color I chose for my water feature spout or scupper, or the color of another spout that I have purchased elsewhere?
We can re-finish them for you! Finishing costs range from $30-$60 per spout or scupper.
7. If my plumbing is already installed, how do I choose a bowl that will reach my pool?
We take the bottom diameter of the bowl and typically start measurements in the middle (the standard placement). This way you can divide the top diameter (bowl size - i.e., 33" Marseilles) in half and add the scupper lip size to get the inches you have to work with. You can then move the hole back or forward based on how much distance you need to cover. We recommend 1.5-2" of overhang to prevent excessive splashing (some splashing is normal). Copper scupper inserts are another way to get more reach if you need it.
8. Can I order a bowl without the scupper to use as a planter?
Yes. Contact us for special orders like this
9. Do you offer a Pro Trade or Contractor Discount?
Yes! We offer a discount to professionals in the trade. Please contact us for a direct quote.
10. What is the difference between smooth and sandblasted finish on your water bowls?
The smooth finish is not. in fact, 100% smooth. With cast products, natural air pockets will occur. The texture around the air pockets is a smooth concrete-like finish. With the sandblasted finish, it's just how it sounds...like it was blasted with sand. It's a beautiful grainy texture.